Return Policy

Return Policy

100% satisfaction guaranteed. We stand behind everything we sell. If you’re not happy with your purchase, you can return new, unused items up to 1 year after you buy them.

Policy summary

Return window
Up to 1 year (365 days) after purchase
Condition
New and unused
Return authorization
Not needed
Restocking fee
None
Return shipping
Paid by you, with any carrier. We don’t provide return labels.
Refund
The purchase price of the items, back to your original payment method. Shipping isn’t refunded.

Send returns to

Store Supply Warehouse
Return Goods Department
12955 Enterprise Way
Bridgeton, MO 63044

Please send returns only to this address, not to our other warehouses.

How to return an item

  1. Pack it

    Use a sturdy shipping box that will keep the items safe. Remove or cover the old shipping label so the box comes to us, not back to you.

  2. Include your invoice

    Put a copy of your invoice in the box with the item numbers you’re returning and the reason for the return. For an exchange, add the item number you want instead.

  3. Ship it to St. Louis

    Send it with any carrier, like USPS, UPS or FedEx, to our Return Goods Department in Bridgeton, MO. You pay the return shipping.

  4. Get your refund

    We enter your refund within about 2 business days of receiving your return. It usually shows up 3 to 5 business days after that, depending on your bank.

Need a copy of your invoice? Sign in and click the person icon at the top right to see your orders and invoices, or contact us and we’ll email a copy.

Refunds and exchanges

Refunds

  • We refund the purchase price of the items you return. Shipping charges, including what you paid to ship the order to you, aren’t refunded.
  • Refunds go back to your original payment method.
  • If you paid with Net 30 terms, we apply the credit to your account balance.

Exchanges

We can exchange your return for a different item. Write the item number you want on the invoice you send back. Shipping on the new item is charged to you.

Need the new item sooner? Place a new order for it now, then return the original item for a refund.

Refusing a delivery

You can refuse a shipment when it arrives, and it comes back to us. Once it does, we refund the merchandise. For freight shipments, the return freight cost is taken out of the refund.

Large items shipped by freight

If your order came on a pallet by freight truck, contact us before returning it at 1-800-823-8887 or contactus@storesupply.com. We’ll arrange the pickup.

  • Keep the items on the pallet, wrapped or strapped securely.
  • Tell us the pickup address, a contact name and phone number, and the hours someone can meet the truck.
  • We schedule the pickup and email you a bill of lading (BOL). Print it and give it to the driver.
  • The return freight cost is taken out of your refund.

Damaged, defective, missing or wrong items

If we made a mistake, we’ll make it right at no cost to you. You can report a problem up to 1 year (365 days) after purchase.

Damaged or defective

Email photos of the damage and your order number to contactus@storesupply.com, or start a chat. We’ll reship the item at no charge or give you a credit, whichever you prefer. You usually don’t need to send the damaged item back, and you don’t have to contact the carrier yourself.

Missing or wrong item

First, check your shipping email. Your order may have shipped in more than one package, and the rest could still be on the way. If something is missing or we sent the wrong item, contact us with your order number and we’ll send the right item at no charge. If we need the wrong item back, a FedEx driver will pick it up and bring the return label.

Ordered the wrong item?

That’s a regular return. Follow the steps above, or exchange it for the item you meant to order.

What the policy doesn’t cover

  • Items that aren’t new and unused.
  • Ordinary wear and tear, or damage caused by improper use or accidents.
  • Custom printed and made-to-order items, unless they arrive damaged or defective, or we made a mistake.
  • Returns sent more than 1 year after purchase.

Questions about a return?

Our customer service team can help. More answers are in our FAQ.

  • Call us

    1-800-823-8887

    Toll free. Local: 314-427-8887

    Monday to Friday
    7:00am to 7:00pm
    Saturday
    8:00am to 2:00pm
    Sunday
    Closed

    All times are Central Time.

  • Chat with us

    Ask a customer service rep about products, shipping or your order while you browse.

    Monday to Friday
    7:00am to 7:00pm

    All times are Central Time.

    Use the chat button in the bottom corner of the page.

  • Email us

    contactus@storesupply.com

    Send tax exemption certificates, or let us know about damaged or missing items.

    Toll-free fax
    800-823-0004
    Local fax
    314-427-0004