No. There's no minimum order. We ship any order, any size.

When your order ships, we email you a shipping confirmation with tracking. If you don't see it, check your spam or junk folder. You can also find tracking in your account under Orders.

Large orders ship by freight truck instead of FedEx. For those, your tracking number is a PRO number from the freight carrier, and the carrier will contact you to schedule delivery.

We ship from five warehouses. If one warehouse doesn't have everything in stock, your order ships from more than one location, so packages can arrive on different days. Each package has its own tracking number.

Your order page may show "Completed" once the first package ships, even if more are on the way. If something looks missing, check the other tracking numbers in your shipping email or contact us.

Most of the time it did, and the email went to spam or junk. Check there first. If you still can't find it, contact us with your name and email and we'll confirm the order and resend your receipt.

When you place an order, we put a temporary hold (an authorization) on your card. The actual charge happens when your order ships. Until then, the order can show "Awaiting payment" even though everything is fine. If you're unsure, contact us and we'll check.

A pending charge is usually the temporary hold from when you placed the order. If an order changes, is canceled, or ships in more than one package, you may see an extra hold. Holds that aren't used drop off on their own. How long that takes depends on your bank, usually 3 to 5 business days.

In-stock orders placed before 3 PM local time ship the same business day. Freight (LTL) orders ship the same day if they're placed before 2 PM local time. Orders placed after the cutoff, on a weekend, or on a holiday ship the next business day.

• Fully assembled showcases and other items we build add 1 to 2 business days.
• Custom printed items have their own production time. See Custom printed bags.

• FedEx Ground: usually 1 to 2 business days after your order ships. Next-day ground delivery reaches 80% of the U.S. population.
• USPS Priority Mail: usually 3 to 5 business days.
• Freight truck: usually 3 to 5 business days after your order ships.

Your estimated delivery date shows at checkout before you enter any payment information. We can't guarantee delivery dates, and freight shipments can't be expedited.

We don't offer free shipping. It's one of the ways we keep product prices low.

• Ground shipping is a flat rate based on your order's merchandise total. See the rates on our Shipping & Delivery page.
• Freight truck shipping is priced by the size and weight of the order and where it's going.

To see your exact shipping cost, add items to your cart and go to checkout. The total shows before you enter payment information.

We have five warehouses: Bridgeton (St. Louis), Missouri; Mechanicsburg, Pennsylvania; Pooler, Georgia; Shreveport, Louisiana; and Sparks, Nevada. Orders ship from the closest warehouse that has your items in stock. See addresses and hours on our Hours & Locations page.

Large or heavy items, like slatwall panels, gondolas and big showcases, ship on a pallet by freight truck.

• The driver doesn't help unload. Plan to have at least two people there. A single 4 x 8 slatwall panel weighs about 90 pounds.
• If you have a loading dock, choose truck-to-dock delivery.
• If you don't, choose liftgate delivery, which lowers the pallet to the ground. You unload it from there.
• Slatwall panels can't go on a liftgate because of the pallet size. They have to be unloaded by hand from the back of the truck.
• The freight carrier will contact you to set up a delivery appointment.

Yes. You can pick up at any of our five warehouses, Monday to Friday, 9 AM to 3 PM. We don't have a showroom, so your order must be placed and paid for before you arrive.

When ordering online, choose any shipping option and add an order note saying which warehouse you'll pick up from and when. We'll refund the shipping charge. You can also call us at 1-800-823-8887 to place a pickup order. Addresses and arrival instructions are on our Hours & Locations page.

Our website only takes addresses in the 48 contiguous states. For Alaska, Hawaii or international orders, call us at 1-800-823-8887 and we'll calculate shipping for you. International orders must be paid by wire transfer.

We're closed on New Year's Day, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. Orders placed on a holiday ship the next business day.

Freight carriers don't pick up or deliver on those holidays, the Friday after Thanksgiving, Christmas Eve or New Year's Eve.

We have a no-hassle return policy. You can return new, unused items up to 1 year (365 days) after purchase. You don't need a return authorization.

• Ship items back with any carrier (USPS, UPS or FedEx) to our St. Louis warehouse. Please don't send returns to our other warehouses.
• Include a copy of your invoice, the item numbers you're returning and the reason for the return.
• We don't provide return labels, so return shipping is paid by you.
• There's no restocking fee. We credit the purchase price of the returned merchandise, less freight.

See our full Return Policy for exchanges, freight returns and damaged items.

We enter your refund within about 2 business days of receiving your return. It goes back to your original payment method and usually takes another 3 to 5 business days to show up, depending on your bank.

Email photos of the damage and your order number to contactus@storesupply.com, or start a chat. We'll reship the item at no charge or give you a credit, whichever you prefer. You usually don't need to send the damaged item back, and you don't have to contact the carrier yourself.

You can report a problem up to 1 year (365 days) after purchase.

First, check your shipping email. Your order may have shipped in more than one package, and the rest could still be on the way. If something is truly missing or wrong, contact us with your order number and we'll send the missing or correct item at no charge.

Yes. A refused shipment comes back to us. Once it arrives, we refund the merchandise. For freight shipments, the return freight cost is taken out of the refund.

Contact us by chat or phone with:

• Contact name and business name
• Billing address
• Phone number
• The email address where you want the link sent

We'll email you a secure link from our tax exemption partner to upload your certificate. Approval usually takes 1 to 3 business days, and the partner emails you when it's done. Set this up before you order. We can't refund sales tax after an order ships.

The website always calculates tax at checkout, even for tax-exempt accounts. Add a note in the order comments that you're tax exempt. We remove the tax before your order is processed, and the invoice we email when your order ships will show no tax.

Add a note to your order and we'll remove the tax before your order is processed. Your final invoice will show no tax.

If your certificate has expired or changed, contact us and we'll send a new upload link. Your old form stays on file.

Online, we accept Visa, Mastercard, American Express and Discover, plus PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay. Approved businesses can use Net 30 terms by choosing Purchase Order at checkout. You can also pay by phone at 1-800-823-8887.

You're also welcome to pay by check. Mail it to our remit-to address below. We release your order to ship once the payment is received and clears your bank, which can take up to 10 business days after we receive it.

We can't take payment in chat because we don't store card information. You can order online, or call us at 1-800-823-8887 and we'll place the order for you.

We don't offer promo codes or coupons. Instead, we keep prices low every day and back them with our Low Price Guarantee. Some items have a lower price when you sign up for Auto-Ship. For very large orders, ask us for a quote and we'll review it.

If you find the same item from another seller for a lower total, we'll match it. We compare the full order total: product price plus shipping plus tax. We don't match the price of individual items, and the item must be at the other seller's regular price.

Send us a link to the other offer, or call us at 1-800-823-8887. The guarantee is good for 90 days, so if you find a lower price after you buy, we'll still match it.

Yes. Call us at 1-800-823-8887 or email contactus@storesupply.com with the item numbers, quantities and shipping address. You can also add items to your cart and go to checkout to see the full total, including shipping, before you enter payment.

Yes, for qualified businesses. Email contactus@storesupply.com and we'll send a credit application. It asks for business trade references, and we don't report to credit bureaus.

Once you're approved, choose Purchase Order at checkout and enter your PO number. If you don't use PO numbers, you can enter the date.

Some items can be set up to ship automatically on a schedule, and some are priced lower with Auto-Ship. We email a reminder before each shipment. In your account you can skip a shipment or send it now. To cancel, or to update the card on file, contact us.

Contact us as soon as possible. We process orders quickly, often the same day. Once an order reaches the warehouse for packing, we can't edit it. If it hasn't shipped, we can still cancel it so you can place a new one. If it already shipped, you can refuse the delivery or return it.

Canceled orders are refunded to your original payment method, usually within 3 to 5 business days.

Usually not once processing has started. Place a separate order for the extra items. Shipping is calculated separately for each order.

Before your order ships, contact us and we'll update it. After it ships, we can ask the carrier to reroute it, but that can add 2 to 3 business days. To avoid mix-ups, check the default address saved in your account before you check out.

Each product page says whether an accessory fits slatwall, gridwall or both. Slatwall trays, bins and acrylic displays can also hang on gridwall with our Grid Adapter for Slatwall Trays (item 45195). If you're not sure, start a chat with the item number and we'll check.

Some showcases and fixtures are available fully assembled. The product title or description will say "Fully Assembled." We build these in our warehouse and ship them in a crate, which adds 1 to 2 business days before shipping. "Ready to Assemble" items ship in the manufacturer's box.

Search by item number or product name on our Product Instructions page. If yours isn't there, contact us with the item number and we'll email what we have. Wall anchors and screws for mounting depend on your wall type, and a local hardware store can help you choose them.

Most individual parts aren't sold on the website. Call us at 1-800-823-8887 with the item number and the part you need, and we'll check whether the warehouse has spares.

Product pages show availability. An out-of-stock message can also mean the item has been discontinued. Start a chat or call us and we'll check stock across all five warehouses.

We no longer have a showroom. Our warehouses offer pickup only. We still mail a printed catalog, but it doesn't include everything we sell. Our full product line is on storesupply.com.

• Black ink logos: up to 10 business days to produce.
• Full color logos (any color other than black): up to 20 business days to produce.

Shipping time is added after production. We can't rush custom orders. If you need bags sooner, switching to black ink cuts production time in half.

Go to Custom Creations in our menu, choose your bag and upload your artwork. The price updates as you go. You can also call us at 1-800-823-8887 to order by phone. We email a proof before printing.

No. Custom bags are printed on one side only, and metallic inks aren't available.

Yes. We keep your artwork on file for 2 years after your last custom order. After that, you'll need to upload your artwork again.

Online custom printing is available for paper shopping bags only.

Click Sign In, then Forgot Password, and we'll email you a reset link. It can take a few minutes, so check your spam or junk folder. If it doesn't arrive, contact us and we'll help you get back in.

Order history only shows orders placed online while signed in. Orders placed as a guest or over the phone won't appear. We can email you a copy of any invoice.

Sign in and click the person icon at the top right to see your orders and invoices. We also email an invoice when each order ships. For orders placed as a guest or by phone, contact us and we'll email a copy.

Yes. Sign in and update your email address in your account settings.

• Phone: 1-800-823-8887, Monday to Friday 7:00am to 7:00pm and Saturday 8:00am to 2:00pm, Central Time. Closed Sunday.
• Live chat: Monday to Friday, 7:00am to 7:00pm Central Time
• Email: contactus@storesupply.com

More ways to reach us are on our Contact Us page.

Yes. Chat with a customer service rep about products, shipping or your order while you browse, Monday to Friday, 7:00am to 7:00pm Central Time. Use the chat button in the bottom corner of any page.