Privacy Policy

STORE SUPPLY WAREHOUSE PRIVACY POLICY

Last Updated: July 1, 2020

This Privacy Policy describes what information Store Supply Warehouse, LLC (“Store Supply Warehouse,” “we,” “us,” or “our”) collects, including information collected through our websites at www.storesupply.com, www.sswdealersupply.com, www.sswgoodwill.com,www.sswsvdpthrift.com, and www.sastoresupply.com (individually and collectively, the “Website”), how we handle such information, and the choices available to you regarding collection, use, access, and updating of your personal information.

By accessing or using any of our sites and/or our services or otherwise providing us with any information, you consent to the handling of your information as described in this Policy.

Collection of Your Personal Information

Information you provide to us

We (and our third party service providers) may collect data, including personal information, about you, including as you use our Website and interact with us. "Personal Information" is any information that can be associated with or used to identify an individual, and may include information such as your name, address, email address, phone number, login information (account number, password), marketing preferences, social media account information, payment card number (for purchases) and social security number (for employees).

The table below describes categories of personal information we may collect about you and why we collect that category of personal information:

Category of Personal Information

Commercial or Business Purpose

Identifiers- This may include name, email address, physical address, phone number, and IP addresses.

  • Provide distributorship and wholesale store services
  • Fulfill requests and orders
  • Provide customer service
  • To improve and maintain our Website and our services
  • Meet legal requirements
  • Detect and protect against security events and fraud
  • Audit consumer interaction & transactions
  • Provide information about our products, services, and promotions
  • Operate contests and sweepstakes
  • Evaluate and process employment applications and recruit employees
  • Administer employment relationships with employees

Customer Records (as defined in Cal. Civ. Code § 1798.80(e)). This may include a phone number, physical address, Social Security number, other government-issued identification number, employment or employment history and payment information, etc.

  • Provide distributorship and wholesale store services
  • Fulfill requests and orders
  • Provide customer service
  • Meet legal requirements
  • Detect and protect against security events and fraud
  • Audit consumer interaction & transactions
  • Provide information about our products, services, and promotions
  • Operate contests and sweepstakes
  • Evaluate and process employment applications and recruit employees
  • Administer employment relationships with employees

Protected Classification Characteristics. These may include age, race, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status, etc.

  • Meet legal requirements
  • Evaluate and process employment applications and recruit employees
  • Administer employment relationships with employees

Commercial Information. This may include products or services purchased, order information, marketing preferences, etc.

  • Provide distributorship and wholesale store services
  • Fulfill requests and orders
  • Provide customer service
  • To improve and maintain our Website and our services
  • Meet legal requirements
  • Detect and protect against security events and fraud
  • Audit consumer interaction & transactions
  • Provide information about our products and services
  • Operate contests and sweepstakes

Biometric Information. This may include photographs.

  • Provide distributorship and wholesale store services
  • Provide customer service
  • Meet legal requirements
  • Detect and protect against security events and fraud
  • Audit consumer interaction & transactions
  • Operate contests and sweepstakes

Internet/Network Information. This may include username, password, and website interaction.

 

  • Provide distributorship and wholesale store services
  • Fulfill requests and orders
  • Provide customer service
  • To improve and maintain our Website and our services
  • Meet legal requirements
  • Detect and protect against security events and fraud
  • Audit consumer interaction & transactions
  • Provide information about our products, services, and promotions
  • Operate contests and sweepstakes

Geolocation Data. This may include device-shared location, and Wi-Fi connection location, personal location and movements, etc.

  • Provide distributorship and wholesale store services
  • Fulfill requests and orders
  • Provide customer service
  • To improve and maintain our Website and our services
  • Meet legal requirements
  • Detect and protect against security events and fraud
  • Audit consumer interaction & transactions
  • Provide information about our products, services, and promotions
  • Operate contests and sweepstakes

Sensory Data. This may include visual or similar information including photographs.

  • Provide distributorship and wholesale store services
  • Fulfill requests and orders
  • Provide customer service
  • Meet legal requirements
  • Detect and protect against security events and fraud
  • Audit consumer interaction & transactions
  • Provide information about our products, services, and promotions
  • Operate contests and sweepstakes

Professional or Employment-related Information. This may include current or past job history.

  • Meet legal requirements
  • Detect and protect against security events and fraud
  • Evaluate and process employment applications and recruit employees
  • Administer employment relationships with employees

Non-Public Education Information. This may include education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

  • Meet legal requirements
  • Detect and protect against security events and fraud
  • Evaluate and process employment applications and recruit employees
  • Administer employment relationships with employees

 

Note that certain types of information are only collected from certain sources. For example, we may collect social security numbers directly from employees and others seeking employment with us, but do not collect such information from other sources.

We may combine, link, or aggregate your personal information with other information that we have about you, that is publicly available and/or that we have obtained from third parties (either individually or in the aggregate). For example, we may combine your information with information we get from third parties for email, direct mail, telephone, web or other electronic advertising and to communicate with you about offers from us or third parties that might be of interest to you. We may also use your information to determine appropriate advertising channels and venues and to place ads on such channels and venues, including placing advertising on social networking sites.

Third parties providing services to us or on our behalf may use your information for all of the purposes described above in order to provide such services.

For purposes of the above, “personal information” does not include:

  • Publicly available information from government records
  • Deidentified or aggregated consumer information
  • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994

    Sources of Information

    We obtain the categories of Personal Information listed above from the following categories of sources:

  • Directly from consumers and employees. For example, when you conduct transactions with us (e.g., place an order), subscribe to receive information or email offers, register with us, participate in surveys, participate in a promotion, enter contests or sweepstakes, interact with special event or program offers, apply for employment or otherwise contact us. We also maintain a record of product interests and purchases made online or in our stores.
  • Third parties. We may collect information about you from third parties, including personal, demographic and aggregate information. For example, we may obtain information about you from our marketing service providers, advertisers and data analytics providers.
  • Operating systems and platforms and backend website systems. For example, we may use these systems to collect information when you visit our Website.

    Information we collect automatically via the Website

    We and our third party service providers may automatically collect information that does not identify you but tells us about your use of the Website through cookies, web beacons, log files and other technologies. This information may include, but is not limited to:

  • Your domain name
  • Your browser type and operating system
  • Your IP address
  • Web pages you view on our Website
  • Links you click on our Website
  • Length of time of your visit to our Website
  • Your activities on our Website including your movement through our Website
  • The referring URL or webpage that led you to our Website

    We may use third party applications and services to collect and analyze this information, and we and our third party service providers may combine this information with information that we (or they) already have collected about you.

    Information related to employment applications

    Potential future employees of Store Supply Warehouse may choose to submit an employment application to us. The Website pages listing employment opportunities and the “Careers” pages are operated by a third party vendor and information those third parties collect on their own website is subject to the terms and conditions and privacy policy of that site.

    Your application information, once delivered to us, is used only to process your employment request, which includes corresponding with you to make arrangements for your association with us or to notify you of the results of our review of your application.

    Privacy of Children

    Our Website is not intended for individuals under the age of 13. We do not intentionally collect personally identifiable information from users of the Website who are under the age of 13. 

    If you believe that we may have collected personal information from someone under the applicable age of consent and without proper consent, please notify us using the methods described in the “Contact Us” section so we can investigate and address the matter. 

    If we become aware that a user of our Website is under the age of 13 and has provided personally identifiable information to us, we will remove that child’s personal information from our records. 

    Disclosing Your Information

    Store Supply Warehouse may disclose your personal information to third parties.

    In the preceding twelve months, we have disclosed the following categories of information for a business purpose:

    Category of Personal Information

    Categories of Third Parties

    Identifiers - This may include name, email address, physical address, phone number, IP addresses

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including marketing service providers, data analytics providers, printers, payment processors, payroll companies and service providers that provide/process our employment applications)

    Customer Records (as defined in Cal. Civ. Code § 1798.80(e)). This may include a phone number, physical address, Social Security number, other government-issued identification number, employment or employment history and payment information, etc.

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including marketing service providers, data analytics providers, printers, payment processors, payroll companies and service providers that provide/process our employment applications)

    Protected Classification Characteristics. These may include age, race, citizenship, marital status, medical condition, physical or mental disability, sex (including gender, pregnancy or childbirth and related medical conditions), veteran or military status, etc.

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including marketing service providers, data analytics providers, printers, payment processors, payroll companies and service providers that provide/process our employment applications)

    Commercial Information. This may include products or services purchased, order information, marketing preferences, etc.

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including marketing service providers, payment processors, and data analytics providers)

    Biometric Information. This may include photographs.

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including marketing service providers)

    Internet/Network Information. This may include username, password, and website interaction

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including marketing service providers, payment processors, and data analytics providers)

    Geolocation Data. This may include device-shared location, and Wi-Fi connection location, personal location and movements, etc.

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including marketing service providers, data analytics providers, and printers)

    Sensory Data. This may include visual or similar information including photographs.

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including marketing service providers)

    Professional or Employment-related Information. This may include current or past job history.

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including service providers that provide/process our employment applications)

    Non-Public Education Information. This may include education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

    ·         Subsidiaries and affiliated entities

    ·         Third party service providers (including marketing service providers, data analytics providers, printers, payroll companies and service providers that provide/process our employment applications)

     

     

    In the preceding twelve months, we have not sold personal information to any third parties.

    We may also disclose personal information to the following in the future:

  • Third party service providers that assist us and perform functions for us (including technical support, website hosting, marketing support, research, analytics, service/order fulfillment, customer service and credit card processing). In some cases third-party service providers, such as information technology and data processing vendors, data storage services, etc., may be located outside the United States and your personal information may be processed or stored in other countries. We also use third parties to assist us in determining and placing relevant advertising.
  • Marketing partners with whom we are collaborating on joint promotions or marketing.
  • Our subsidiaries and affiliated entities.
  • Law enforcement or other third parties to protect the rights or property of Store Supply Warehouse, our customers, our Website or Website users, or to comply with other laws or legal requirements (including subpoenas).
  • Third parties involved in business transactions involving us or our affiliates, such as a sale of any portion of our business, or obtaining financing, or as part of a bankruptcy proceeding.

    Use of Cookies, Web Beacons and Other Similar Technologies

    Store Supply Warehouse and our third party service providers collect information by using technologies and methodologies, such as "cookies", tags, web beacons or other similar technologies that enable tracking as you browse our Website. These technologies authenticate you as a user, remember your preferences for using the site, present offers that may be of interest, and facilitate transactions. We and our third party service providers also use these tools to analyze use of our Website and services, and may use this information in the aggregate or combine it with information that we have already collected about you.

    Cookie. "Cookies" are small bits of information that are stored on your computer by your web browser. Cookies and other technologies described in this Privacy Policy allow us to recognize your preference information, to track your transactions and to facilitate effective website administration. Cookies help establish a user session and allow our server to provide site users with tailored information, advertisements and services. We also use cookies to authenticate your authority to access the Website, to track the usage of our Website, and to improve the Website.

    If you do not want your information to be collected through cookies, you may be able to change the preferences in your particular Internet browser. Some Website functionality may not work properly if your browser does not accept cookies. Please consult your chosen Internet browser for instructions on how to change your cookie settings.

     

    Local storage objects. We may use Flash Local Storage Objects ("Flash LSOs") to store your preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel“ and follow the instructions. To see the Flash LSOs currently on your computer, choose “Global Storage Settings Panel“ and follow the instructions to review and, if you want, to delete any specific Flash LSO.

    Clear GIFs, pixel tags and other technologies. These technologies allow us to recognize your preference information, keep track of your transactions and facilitate effective website administration. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We and our third-party service providers may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our sites and services to, among other things, track the activities of visitors, help us manage content and compile statistics about usage. We and our third party service providers may also use clear GIFs in HTML emails sent to you to help us track email response rates, identify when our emails are viewed and track whether our emails are forwarded.

    Other Monitoring Software. This Website is being monitored by one or more third-party monitoring software(s), and may capture information about you and your visit that will help us contact you and/or improve the quality of our service and website. You may be able to control the data being collected by such software from your visit through a universal consumer options page located at https://smart-pixl.com/Unsub/unsub.html

    Internet Based Advertising and Internet Protocol (IP) Address Targeting

    We may work with data providers to serve advertising to you through display media, in printed form, or through other methods or media. These providers may use personal information and other information that we have collected or that you have provided to locate you online, such as when you visit or log in to websites or mobile applications. This information may be linked to online identifiers or IP addresses assigned to you, and to demographic or interest-based data, in order to deliver ads that are customized to what these companies believe are most likely to be relevant and of interest to you (including about our products or services).

    To learn more about or opt out of this and other interest-based advertising, please visit the industry opt-out pages operated by the Digital Advertising Alliance (DAA) at http://www.aboutads.info and the by the Network Advertising Initiative (NAI) at http://networkadvertising.org. Opting out of one or more NAI or DAI members means that only those particular members will no longer deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our websites, on other non-Store Supply Warehouse Website or otherwise. In addition, opting out in this way (or through our opt-out cookie) is browser-specific, so if you change your browser, update it, use a different computer, or clear your cookie cache, you will need to opt out again.

    In addition, some third party advertising technology Store Supply Warehouse uses to deliver advertisements may utilize separate cookies and other tracking technologies. This technology may be delivered through visits to our Website, email messages, apps or otherwise. Web beacons on some pages of our Website, in conjunction with these advertising cookies and our other cookies, enable the third-party advertising technology to better understand onsite activity in the aggregate, to recognize a browser's cookie when a browser visits this Website, other websites or apps, and to learn which advertisements bring users to our site or our apps or lead them to otherwise take action.

    Third-Party Analytics

    Store Supply Warehouse may implement Google Analytics as a tool to help us understand customer visits to our Website and to facilitate advertising features for the Website. As a part of Google Analytics, Google, as a third-party vendor, makes use of certain cookies and anonymous identifiers to serve ads on the Website and to provide certain behavioral, demographic and interest data to third parties. Google’s use of these cookies enables it to serve ads to users based on their visit to the Website and other sites on the Internet.

    You may be able to stop the collection of information we do using Google Analytics by disabling Google Analytics in your browser’s Add-on settings. You may be able to opt out of Google Analytics by performing changes to your browser’s add-on settings by downloading and installing the Google Analytics opt-out add-on found on Google’s Opt-out page (https://tools.google.com/dlpage/gaoptout?hl=en). If you opt out of Google Analytics this may also disable Google Analytics for other websites, but you may be able to re-enable Google Analytics again by resetting the add-on in the browser.

    Your Access to Your Information

    You can create, view or update information in your Store Supply Warehouse account by accessing it through the “Edit Account” section on www.storesupply.com or by calling 1-800-823-8887. We rely on you to keep your information current and accurate.

    To protect your privacy, you should not share any of your personal or other information, such as any account number or password, with any unauthorized individuals or third-party information aggregators that would allow them access to your sensitive account information with us.

    Protecting Your Information

    In spite of security precautions we and our service providers take, the internet cannot be guaranteed to be 100% secure. We cannot and do not ensure or warrant the security of any personal or other information you provide to us. 

    Opting Out

    You may opt out of receiving marketing or promotion-related emails or direct mail from us by accessing your account profile information on the Website and changing your profile to indicate that you want to be excluded. Alternatively, you may contact us by phone, email, or in writing and request a profile change. In addition, emails that we send to you will contain a message and link on how to opt out of that type of communication in the future. Regardless of your opt-out preferences, we reserve the right to send you emails or other communications for transaction and/or administrative purposes.

    Rights for Residents of Certain States / Countries

    The rights discussed in this Section of the Privacy Policy apply only where applicable laws or regulations grant those rights, such as to California residents under the California Consumer Privacy Act.

    California Residents

    Some state laws grant additional privacy rights to their residents. If you are a resident of California, and not a job applicant or employee of Store Supply Warehouse, the California Consumer Privacy Act (CCPA) of 2018, grants you the following rights:

  1. You may have the right to request the deletion of any of your Personal Information that we collected from you and retained, subject to certain exceptions. After we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
  2. You have the right to request that we disclose to you certain information about our collection, use, disclosure and sale of your personal information over the past 12 months. After we receive and confirm your verifiable consumer request, we will disclose to you:
    • Categories of Personal Information we collected about you
    • Categories of sources from which we collected the Personal Information;
    • Business or commercial purpose(s) for collecting or selling your Personal Information;
    • Categories of third parties with whom we shared the Personal Information;
    • Specific pieces of Personal Information we collected about you; and
    • If we sold or disclosed your Personal Information, the categories of Personal Information we sold or disclosed about you.

In order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems, including your name and information about recent purchases that you have made or other actions by you. Although we try to limit the personal information collected in connection with a request to exercise the right to know and the right to deletion, certain requests may require us to obtain additional personal information from you. In certain circumstances, we may decline a request to exercise the right to know and right to deletion, particularly where we are unable to verify your identity.

Californian residents can exercise these rights by contacting us at 1-800-823-8887, or via email to contactus@storesupply.com.

If you have an authorized agent, that person also may submit requests relating to your CCPA rights via that email address or form. We will need to obtain verification of the agent’s identity and their authority to act on your behalf.

We may offer discounted pricing or offer other financial incentives to consumers who create an account on our website and use the account to make purchases via that account. The information required in order to create an account and complete a purchase includes Identifiers (e.g., name, email address, mailing address, phone number) used to process and fulfill your order and provide customer service. 

You have the right not to receive discriminatory treatment for exercising any of the rights described above.

Other Personal Information Rights

Others may also have certain rights in relation to personal information that we hold about you. These may include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is corrected. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format.

Please contact us at contactus@storesupply.com and put “Privacy” in the subject line if you would like to make such a request.

Linked Websites

Our Website may provide links to other third-party websites and services that are outside our control and not covered by this Privacy Policy. Store Supply Warehouse bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. You should review the privacy statements and other terms and conditions of use posted on those websites you visit.

Contact Us

If you have comments or questions about this Privacy Policy, please submit your inquiry to us at the following address:

Store Supply Warehouse
12955 Enterprise Way
Bridgeton, MO 63044
Attention: President & CEO

Or, you may send us an email at: contactus@storesupply.com; or contact us by phone at: 1-800-823-8887.

Legal Effect and Changes to the Policy

This Privacy Policy reflects guidelines for Store Supply Warehouse’s intended business practices. By accessing or using any Website and/or by providing any information to us online or offline, you consent to the collection and use of such information by Store Supply Warehouse, its affiliates, contractors, service providers, permitted agents and others described in this Policy and consistent with applicable laws.

Store Supply Warehouse, in its discretion, may amend, interpret, modify or withdraw any portion of this Privacy Policy and related business practices at any time by posting updated text on this Website. Your continued access to or use of our Website constitutes your consent to those changes. If you do not consent to the terms of this Privacy Policy, as it may be in effect from time to time, do not access or use this Website or provide any information to us. Please check this Privacy Policy each time you access or use the Website to be aware of its current terms.

This Privacy Policy was last updated on July 1, 2020. This Privacy Policy supersedes previous privacy policies posted on this Website.