On this page we provide answers to the most common questions we receive. If your question doesn’t
appear below, please feel free to contact Store Supply Warehouse directly for additional information.
What forms of payment do you accept?
We accept all major credit cards: Mastercard, Visa, American Express and Discover. We also accept Check By Phone however, these options are not available online. Check By Phone must be done over the phone with one of our customer service representatives during regular business hours (Monday-Friday 7:00am-7:00pm CST and Saturday 8:00am-2:00pm CST) We accept PayPal at this time. All international orders will require a wire transfer for payment. Please contact our customer service department to obtain a quote for shipment.
If you place your order by 3:00 pm local time Monday through Friday your order will ship the same day. If you place an order on Saturday or Sunday, your order will ship on Monday. *This excludes holidays*. In the event that your order is placed and the next business day falls on a holiday, we will ship out the order on the next business day after the observed holiday. We reach 88.8% of the population in 1 business day. The majority of the orders that we ship ground service are received within 1-2 business days. If you select Priority Mail as your shipping option please allow 3-5 business days for your order to arrive.
We ship our merchandise utilizing ground shippers that offer the best time in transit and lowest shipping zone charges for the zip code being delivered to. If your delivery zip code falls out of the 88.8% of the United States that we deliver to next day via standard ground service, Next Day Air or 2nd Day Air is also available. We also offer Priority Mail Shipping which takes 3-5 business days to arrive when selected for shipping.
Which Holidays does Store Supply Warehouse observe?
We at Store Supply Warehouse observe the following holidays and will be closed on these days:
New Year’s Day
Fourth of July
Freight carriers will not be picking up or delivering on the above listed holidays or the Friday after Thanksgiving, Christmas Eve or New Year’s Eve.
Do you have a showroom where I can see the merchandise?
Our showroom is located at our St. Louis, Missouri location. Inside our showroom you will be able to see merchandise as well as place orders for pickup. Our showroom is open from 7:00am-5:30pm Monday through Friday. We are open Saturday from 8:00am-12:00pm. The showroom is closed on Sunday. The other Store Supply Warehouse locations are warehouse pick up locations only. You will need to place an order and prepay in advance before picking up at the East, West and South locations. You will be given an order number to reference at the time of pickup at these locations. Please contact customer service at 800-823-8887 to place an order for pick up.
What is the best way to contact Store Supply Warehouse?
You may contact customer service at 800-823-8887. Customer service will be happy to answer any questions you may have regarding our company, availability of product or any other concerns that you may have. Customer service is available from 7:00am-7:00pm Monday through Friday, Saturday from 8:00am-2:00pm and closed Sunday.
What is your return policy?
We have a no hassle return policy. We do not require authorization for returned merchandise. If you receive your merchandise and decide that you would like to return it you may do so with any carrier of your choice. **All merchandise should be returned to the address indicated below. Please do not send your package to any of our other warehouse locations.
Send a copy of your invoice along with the item number(s) that you do not want along with the reason for the return to:Store Supply Warehouse
We will issue credit for the purchase price of the merchandise less the freight.
What should I do if my order has damaged or missing merchandise?
Please let us know immediately if you receive damaged merchandise or discover that merchandise is missing. Contact customer service at 1-800-823-8887 or email us at email@example.com. We will replace any merchandise that is lost or damaged right away. We will handle it for you. You DO NOT have to contact the carrier or the trucking company yourself.
What is the Live Chat feature?
Live Chat is a feature that allows you to speak directly with a customer service representative via the web. Within Live Chat, you can ask questions about our merchandise, shipping or anything else all while navigating on our website in REAL TIME. To activate Live Chat simply click on the Live Chat icon and type in your question. Our Live Chat customer service representative is available Monday through Friday from 9:00am-5:00pm.